From 236a46c6a5224ed510857cd347e381b958b70557 Mon Sep 17 00:00:00 2001 From: Mary Anthony Date: Fri, 12 Jul 2019 22:34:44 -0700 Subject: [PATCH] Updating the content on Wallet Signed-off-by: Mary Anthony --- _data/navigation_org.yml | 3 +-- _data/theFAQs.json | 20 ++++++++++++++ _org/wallet-troubleshoot.md | 53 +++++++++++++++++++++++++++++++++++++ 3 files changed, 74 insertions(+), 2 deletions(-) create mode 100644 _org/wallet-troubleshoot.md diff --git a/_data/navigation_org.yml b/_data/navigation_org.yml index 11413d6b..2001607b 100644 --- a/_data/navigation_org.yml +++ b/_data/navigation_org.yml @@ -4,14 +4,13 @@ - faqs/allFAQS - org/token - org/explore -- title: Our Whitepapers - docs: - org/whitepaper-blockchain - title: Manage Stacks docs: - org/wallet-intro - org/wallet-install - org/wallet-use + - org/wallet-troubleshoot - org/tokenholders - title: Reference docs: diff --git a/_data/theFAQs.json b/_data/theFAQs.json index a1d261c5..ce86e3d6 100644 --- a/_data/theFAQs.json +++ b/_data/theFAQs.json @@ -516,6 +516,26 @@ "question": "What is a public Stacks Wallet address?", "answer": "

During the initial grant process, investors submitted a public Stacks Wallet address to Blockstack. This is a string of letters and numbers starting with an ‘SP’ or SM’, for example SP017AUV5YRM7HT3TSQXJF7FCCYXETAB276BQ6XY is a wallet address.

If you purchased Stacks tokens through CoinList, you can find your address at CoinList. If you submitted your Stacks address directly to Blockstack, you can either use the Restore from Seed Phrase feature on the Stacks Wallet or contact us at hello@stackstoken.com for help.

" }, + { + "category": "wallet", + "question": "Can I use another software wallet with Stacks?", + "answer": "

Currently, you can only use the Blockstack Wallet software with Stacks.

" + }, + { + "category": "wallet", + "question": "Can I use the older, version 1 Blockstack Wallet?", + "answer": "

Version 1 of the Blockstack Wallet software was a read-only wallet. To view Stacks balances, send or receive Stacks you need to use the latest, version 3 wallet. You can use the seed phrase you created with the old wallet with the new version.

" + }, + { + "category": "wallet", + "question": "Can I send Bitcoin to my Stacks wallet?", + "answer": "

No, you cannot send Bitcoin to a Stacks address. You can only add Bitcoin as fuel to the wallet. Please follow the instructions for adding "gas".

" + }, + { + "category": "wallet", + "question": "How do I check my STX balance", + "answer": "

Blockchain transactions take time. Once Stacks are sent to you, you see a PENDING transaction which means the transaction is still being recorded by the blockchain. Your balance will not change until the transaction is recorded. It may be minutes or hours before the transaction is recorded in the blockchain.

When the transaction is complete, you can see a receipt for the transaction in your Stacks Wallet. The PENDING marker goes away once the funds are recorded on the blockchain. Then, at this point the balance in your Stacks Wallet software should reflect the completed transaction.

" + }, { "category": "wallet", "question": "How do I get help with my wallet from a person?", diff --git a/_org/wallet-troubleshoot.md b/_org/wallet-troubleshoot.md new file mode 100644 index 00000000..db63f4d8 --- /dev/null +++ b/_org/wallet-troubleshoot.md @@ -0,0 +1,53 @@ +--- +layout: org +permalink: /:collection/:path.html +--- +# Wallet FAQs and Troubleshooting +{:.no_toc} + +This page contains frequently asked questions and troubleshooting related to the wallet. + +* TOC +{:toc} + + +## Frequently asked questions + +{% for faq in site.data.theFAQs.faqs %} + {% if faq.category == 'wallet' %} +### {{ faq.question }} +{{ faq.answer }} + {% endif %} +{% endfor %} + +## Change from a software-only wallet to a hardware wallet + +To change from a software-only wallet to a hardware wallet, do the following: + +1. Purchase and set up your hardware wallet according to the manufacturer's instructions. +2. **Reset** the Blockstack Software wallet according to the instructions. +3. Choose the hardware wallet option to setup the Blockstack Software wallet. +4. Use the **Receive** button to display the Stacks address. +5. Login into your Coinlist account. +6. Change your Stacks wallet address. + + +## View or change your Stacks wallet address on Coinlist + +If you purchased Stacks via Coinlist during in the token sale, your Stacks address is located at this URL: + +``` +https://sale.stackstoken.com/stacks-token-sale/YOUR_COINLIST_USERNAME/WALLET_ADDRESS +``` + +For example, if your Coinlist user name is `Eleven` and the Stacks wallet address you provided is `SM3KJBA4RZ7Z20KD2HBXNSXVPCR1D3CRAV6Q05MKT`, the URL you would use is: + +``` +https://sale.stackstoken.com/stacks-token-sale/Eleven/SM3KJBA4RZ7Z20KD2HBXNSXVPCR1D3CRAV6Q05MKT +``` + +To view or change your Stacks address on Coinlist, do the following: + +1. Log into your Coinlist account. +2. Enter the URL for your Stack's token. +3. Change your address if necessary.