Check your ALF scores first. |
You'll be able to see each individual tester's score. Check who had the best and worst experiences. This will be helpful to know before you start watching the videos. |
Scan your written survey responses. |
Look for themes that appear across multiple testers' answers. Keep an eye out for any glaring issues that may have specially impacted users' experiences. |
Formulate an attack plan. |
Now that you've reviewed the ALF scores and written responses, start watching your videos. You already have an idea of the kinds of issues you'll find, and which users experienced those issues, so start there. This will allow you to quickly identify your main areas for improvement, and to understand why users are having trouble in those spots. |
Take notes. |
As you watch your videos, take notes on what you see. Users will give verbal feedback as they go, explaining their thoughts, reactions, and impressions of your app. Look in particular for gaps between what they expected and the actual experience your app delivered. |
Read between the lines. |
Observe what users do as well as what they say. The verbal feedback is important, but sometimes users won't comment on every issue, or even realize that something has gone wrong! Pay close attention to behaviors that are different from what you anticipated, or things that are hindering users' progress towards your desired outcomes. |
Interpret your findings. |
Figure out what users' feedback means for your roadmap by identifying the problem at the root of their complaints. For example, a user might wish for a video tutorial, but that doesn't necessarily mean you should add a video tutorial. Instead, think about what's missing from the information you currently provide that caused the user to feel so disoriented. |
Look for positives too! |
Your TryMyUI data won't just show you where things aren't working smoothly, it will also show you what you're doing right. It's important to take note of these insights, so you can emphasize those elements and avoid eliminating features that people like.
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