docs/_org/wallet-troubleshoot.md

layout	description	permalink
org	How to use the Blockstack Software	/:collection/:path.html

Wallet FAQs and Troubleshooting

{:.no_toc}

This page contains frequently asked questions and troubleshooting related to the wallet.

• TOC {:toc}

Frequently asked questions

{% for faq in site.data.theFAQs.faqs %} {% if faq.category == 'wallet' %}

{{ faq.question }}

{{ faq.answer }} {% endif %} {% endfor %}

Change from a software-only wallet to a hardware wallet

To change from a software-only wallet to a hardware wallet, do the following:

1. Purchase and set up your hardware wallet according to the manufacturer's instructions.
2. Reset the Blockstack Software wallet according to the instructions.
3. Choose the hardware wallet option to setup the Blockstack Software wallet.
4. Use the Receive button to display the Stacks address.
5. Login into your Coinlist account.
6. Change your Stacks wallet address.

View or change your Stacks wallet address on Coinlist

If you purchased Stacks via Coinlist during in the token sale, your Stacks address is located at this URL:

https://sale.stackstoken.com/stacks-token-sale/YOUR_COINLIST_USERNAME/wallet_address 

For example, if your Coinlist user name is Eleven, the URL you would use is:

https://sale.stackstoken.com/stacks-token-sale/Eleven/wallet_address 

To view or change your Stacks address on Coinlist, do the following:

1. Log into your Coinlist account.

2. Enter a URL in this format:

https://sale.stackstoken.com/stacks-token-sale/YOUR_COINLIST_USERNAME/wallet_address

3. Change your address if necessary.

## I tried to login to CoinList with my AngelList account. Now, I can’t sign in. How do I access my account?

If you previously set up your CoinList account by logging in with your AngelList credentials and you are having issues signing into your account, you must create a separate password for Coinlist. To do this:

1. Go to <a href="https://stackstoken.net/login" target="_blank">stackstoken.net</a>.
2. Select **Forgot your Password?**.
3. Enter the email associated with your AngelList account.
4. Select **Send recovery email**.
5. Locate the recovery email in your email software.
6. Use the instructions in the recovery email to create a unique password for your CoinList account.

Going forward, you can access your CoinList account by logging in with your email and new password.