diff --git a/src/components/modals/UpdateFirmware/steps/01-step-install-full-firmware.js b/src/components/modals/UpdateFirmware/steps/01-step-install-full-firmware.js
index 872121a9..afcf7b0e 100644
--- a/src/components/modals/UpdateFirmware/steps/01-step-install-full-firmware.js
+++ b/src/components/modals/UpdateFirmware/steps/01-step-install-full-firmware.js
@@ -156,7 +156,9 @@ class StepFullFirmwareInstall extends PureComponent<Props, State> {
             {t('app:manager.modal.identifier')}
           </Text>
           <Address>
-            {firmware && firmware.hash && this.formatHashName(firmware.hash).join('\n')}
+            {firmware &&
+              firmware.hash &&
+              this.formatHashName(firmware.hash.toUpperCase()).join('\n')}
           </Address>
         </Box>
         <Box mt={5}>
diff --git a/src/components/modals/UpdateFirmware/steps/03-step-confirmation.js b/src/components/modals/UpdateFirmware/steps/03-step-confirmation.js
index 93391429..d47265e8 100644
--- a/src/components/modals/UpdateFirmware/steps/03-step-confirmation.js
+++ b/src/components/modals/UpdateFirmware/steps/03-step-confirmation.js
@@ -9,7 +9,7 @@ import Text from 'components/base/Text'
 import Button from 'components/base/Button'
 import TranslatedError from 'components/TranslatedError'
 import CheckCircle from 'icons/CheckCircle'
-import Cross from 'icons/Cross'
+import ExclamationCircleThin from 'icons/ExclamationCircleThin'
 
 import type { StepProps } from '../'
 
@@ -31,13 +31,29 @@ function StepConfirmation({ t, error }: StepProps) {
   if (error) {
     return (
       <Container>
-        <Box mx={7} color="alertRed" my={4}>
-          <Cross size={44} />
+        <Box color="alertRed">
+          <ExclamationCircleThin size={44} />
+        </Box>
+        <Box
+          color="dark"
+          mt={4}
+          fontSize={6}
+          ff="Museo Sans|Regular"
+          textAlign="center"
+          style={{ maxWidth: 350 }}
+        >
+          <TranslatedError error={error} field="title" />
+        </Box>
+        <Box
+          color="graphite"
+          mt={4}
+          fontSize={6}
+          ff="Open Sans"
+          textAlign="center"
+          style={{ maxWidth: 350 }}
+        >
+          <TranslatedError error={error} field="description" />
         </Box>
-        <Title>
-          <TranslatedError error={error} />
-        </Title>
-        <Box mx={7} />
       </Container>
     )
   }
diff --git a/src/helpers/firmware/installOsuFirmware.js b/src/helpers/firmware/installOsuFirmware.js
index 3d1a43c2..603404e5 100644
--- a/src/helpers/firmware/installOsuFirmware.js
+++ b/src/helpers/firmware/installOsuFirmware.js
@@ -10,10 +10,13 @@ import { createCustomErrorClass } from '../errors'
 
 const ManagerNotEnoughSpaceError = createCustomErrorClass('ManagerNotEnoughSpace')
 const ManagerDeviceLockedError = createCustomErrorClass('ManagerDeviceLocked')
+const UserRefusedFirmwareUpdate = createCustomErrorClass('UserRefusedFirmwareUpdate')
 
 function remapError(promise) {
   return promise.catch((e: Error) => {
     switch (true) {
+      case e.message.endsWith('6985'):
+        throw new UserRefusedFirmwareUpdate()
       case e.message.endsWith('6982'):
         throw new ManagerDeviceLockedError()
       case e.message.endsWith('6a84') || e.message.endsWith('6a85'):
diff --git a/static/i18n/en/errors.yml b/static/i18n/en/errors.yml
index 7c787aae..221876df 100644
--- a/static/i18n/en/errors.yml
+++ b/static/i18n/en/errors.yml
@@ -89,6 +89,9 @@ TransportError:
 TransportStatusError:
   title: 'Something went wrong. Please replug your device.'
   description: '{{message}}'
+UserRefusedFirmwareUpdate:
+  title: Firmware update refused on device
+  description: Please retry or contact Ledger Support
 UserRefusedOnDevice:
   title: Transaction refused on device
   description: Please retry or contact Ledger Support in case of doubt.