diff --git a/src/components/SettingsPage/CleanButton.js b/src/components/SettingsPage/CleanButton.js
index 629c551f..f6d0ae94 100644
--- a/src/components/SettingsPage/CleanButton.js
+++ b/src/components/SettingsPage/CleanButton.js
@@ -8,6 +8,7 @@ import { cleanAccountsCache } from 'actions/accounts'
 import Button from 'components/base/Button'
 import { ConfirmModal } from 'components/base/Modal'
 import { softReset } from 'helpers/reset'
+import ResetFallbackModal from './ResetFallbackModal'
 
 const mapDispatchToProps = {
   cleanAccountsCache,
@@ -20,32 +21,35 @@ type Props = {
 
 type State = {
   opened: boolean,
+  fallbackOpened: boolean,
   isLoading: boolean,
 }
 
 class CleanButton extends PureComponent<Props, State> {
   state = {
     opened: false,
+    fallbackOpened: false,
     isLoading: false,
   }
 
   open = () => this.setState({ opened: true })
 
   close = () => this.setState({ opened: false })
+  closeFallback = () => this.setState({ fallbackOpened: false })
 
   action = async () => {
     if (this.state.isLoading) return
     try {
       this.setState({ isLoading: true })
       await softReset({ cleanAccountsCache: this.props.cleanAccountsCache })
-    } finally {
-      this.setState({ isLoading: false })
+    } catch (err) {
+      this.setState({ isLoading: false, fallbackOpened: true })
     }
   }
 
   render() {
     const { t } = this.props
-    const { opened, isLoading } = this.state
+    const { opened, isLoading, fallbackOpened } = this.state
     return (
       <Fragment>
         <Button small primary onClick={this.open} event="ClearCacheIntent">
@@ -63,6 +67,8 @@ class CleanButton extends PureComponent<Props, State> {
           subTitle={t('common.areYouSure')}
           desc={t('settings.softResetModal.desc')}
         />
+
+        <ResetFallbackModal isOpened={fallbackOpened} onClose={this.closeFallback} />
       </Fragment>
     )
   }
diff --git a/src/components/SettingsPage/ResetButton.js b/src/components/SettingsPage/ResetButton.js
index b86ad556..5c4310ad 100644
--- a/src/components/SettingsPage/ResetButton.js
+++ b/src/components/SettingsPage/ResetButton.js
@@ -10,6 +10,7 @@ import Box from 'components/base/Box'
 import Button from 'components/base/Button'
 import { ConfirmModal } from 'components/base/Modal'
 import IconTriangleWarning from 'icons/TriangleWarning'
+import ResetFallbackModal from './ResetFallbackModal'
 
 type Props = {
   t: T,
@@ -18,16 +19,19 @@ type Props = {
 type State = {
   opened: boolean,
   pending: boolean,
+  fallbackOpened: boolean,
 }
 
 class ResetButton extends PureComponent<Props, State> {
   state = {
     opened: false,
     pending: false,
+    fallbackOpened: false,
   }
 
   open = () => this.setState({ opened: true })
   close = () => this.setState({ opened: false })
+  closeFallback = () => this.setState({ fallbackOpened: false })
 
   action = async () => {
     this.setState({ pending: true })
@@ -35,13 +39,14 @@ class ResetButton extends PureComponent<Props, State> {
       await hardReset()
       remote.getCurrentWindow().webContents.reloadIgnoringCache()
     } catch (err) {
-      this.setState({ pending: false })
+      this.setState({ pending: false, fallbackOpened: true })
     }
   }
 
   render() {
     const { t } = this.props
-    const { opened, pending } = this.state
+    const { opened, pending, fallbackOpened } = this.state
+
     return (
       <Fragment>
         <Button small danger onClick={this.open} event="HardResetIntent">
@@ -66,6 +71,8 @@ class ResetButton extends PureComponent<Props, State> {
             </IconWrapperCircle>
           )}
         />
+
+        <ResetFallbackModal isOpened={fallbackOpened} onClose={this.closeFallback} />
       </Fragment>
     )
   }
diff --git a/src/components/SettingsPage/ResetFallbackModal.js b/src/components/SettingsPage/ResetFallbackModal.js
new file mode 100644
index 00000000..daca2f64
--- /dev/null
+++ b/src/components/SettingsPage/ResetFallbackModal.js
@@ -0,0 +1,41 @@
+// @flow
+
+import React, { PureComponent } from 'react'
+
+import { ConfirmModal } from 'components/base/Modal'
+import { openUserDataFolderAndQuit } from 'helpers/reset'
+
+type Props = {
+  isOpened: boolean,
+  onClose: () => *,
+}
+
+class ResetFallbackModal extends PureComponent<Props> {
+  render() {
+    const { isOpened, onClose } = this.props
+    return (
+      <ConfirmModal
+        centered
+        isOpened={isOpened}
+        onConfirm={openUserDataFolderAndQuit}
+        onClose={onClose}
+        onReject={onClose}
+        confirmText={'Open folder'}
+        title="Couldnt remove app files"
+        desc={
+          <div>
+            <p>{'Cache folder couldnt be deleted. You will have to delete it manually.'}</p>
+            <p style={{ fontWeight: 'bold' }}>
+              {'Click on "Open folder", then the '}
+              <span style={{ textDecoration: 'underline' }}>{'app will close'}</span>
+              {', and you will have to delete the "sqlite" folder.'}
+            </p>
+            <p style={{ marginTop: 20 }}>{'After that, you can restart the app.'}</p>
+          </div>
+        }
+      />
+    )
+  }
+}
+
+export default ResetFallbackModal
diff --git a/src/config/errors.js b/src/config/errors.js
index c5dc2f31..c9ea06a3 100644
--- a/src/config/errors.js
+++ b/src/config/errors.js
@@ -50,3 +50,4 @@ export const FeeNotLoaded = createCustomErrorClass('FeeNotLoaded')
 // db stuff, no need to translate
 export const NoDBPathGiven = createCustomErrorClass('NoDBPathGiven')
 export const DBWrongPassword = createCustomErrorClass('DBWrongPassword')
+export const DBNotReset = createCustomErrorClass('DBNotReset')
diff --git a/src/helpers/reset.js b/src/helpers/reset.js
index 051d4240..cc1b7eec 100644
--- a/src/helpers/reset.js
+++ b/src/helpers/reset.js
@@ -1,5 +1,7 @@
 // @flow
 
+import fs from 'fs'
+import { shell, remote } from 'electron'
 import path from 'path'
 import rimraf from 'rimraf'
 import resolveUserDataDirectory from 'helpers/resolveUserDataDirectory'
@@ -7,11 +9,15 @@ import { disable as disableDBMiddleware } from 'middlewares/db'
 import db from 'helpers/db'
 import { delay } from 'helpers/promise'
 import killInternalProcess from 'commands/killInternalProcess'
+import { DBNotReset } from 'config/errors'
 
 async function resetLibcoreDatabase() {
   await killInternalProcess.send().toPromise()
   const dbpath = path.resolve(resolveUserDataDirectory(), 'sqlite/')
   rimraf.sync(dbpath, { glob: false })
+  if (fs.existsSync(dbpath)) {
+    throw new DBNotReset()
+  }
 }
 
 function reload() {
@@ -24,7 +30,7 @@ export async function hardReset() {
   disableDBMiddleware()
   db.resetAll()
   await delay(500)
-  resetLibcoreDatabase()
+  await resetLibcoreDatabase()
   reload()
 }
 
@@ -32,6 +38,11 @@ export async function softReset({ cleanAccountsCache }: *) {
   cleanAccountsCache()
   await delay(500)
   await db.cleanCache()
-  resetLibcoreDatabase()
+  await resetLibcoreDatabase()
   reload()
 }
+
+export async function openUserDataFolderAndQuit() {
+  shell.openItem(resolveUserDataDirectory())
+  remote.app.quit()
+}