diff --git a/src/components/SettingsPage/CleanButton.js b/src/components/SettingsPage/CleanButton.js
index 629c551f..0f72d21f 100644
--- a/src/components/SettingsPage/CleanButton.js
+++ b/src/components/SettingsPage/CleanButton.js
@@ -3,11 +3,13 @@
 import React, { Fragment, PureComponent } from 'react'
 import { connect } from 'react-redux'
 import { translate } from 'react-i18next'
+import logger from 'logger'
 import type { T } from 'types/common'
 import { cleanAccountsCache } from 'actions/accounts'
 import Button from 'components/base/Button'
 import { ConfirmModal } from 'components/base/Modal'
 import { softReset } from 'helpers/reset'
+import ResetFallbackModal from './ResetFallbackModal'
 
 const mapDispatchToProps = {
   cleanAccountsCache,
@@ -20,32 +22,36 @@ type Props = {
 
 type State = {
   opened: boolean,
+  fallbackOpened: boolean,
   isLoading: boolean,
 }
 
 class CleanButton extends PureComponent<Props, State> {
   state = {
     opened: false,
+    fallbackOpened: false,
     isLoading: false,
   }
 
   open = () => this.setState({ opened: true })
 
   close = () => this.setState({ opened: false })
+  closeFallback = () => this.setState({ fallbackOpened: false })
 
   action = async () => {
     if (this.state.isLoading) return
     try {
       this.setState({ isLoading: true })
       await softReset({ cleanAccountsCache: this.props.cleanAccountsCache })
-    } finally {
-      this.setState({ isLoading: false })
+    } catch (err) {
+      logger.error(err)
+      this.setState({ isLoading: false, fallbackOpened: true })
     }
   }
 
   render() {
     const { t } = this.props
-    const { opened, isLoading } = this.state
+    const { opened, isLoading, fallbackOpened } = this.state
     return (
       <Fragment>
         <Button small primary onClick={this.open} event="ClearCacheIntent">
@@ -63,6 +69,8 @@ class CleanButton extends PureComponent<Props, State> {
           subTitle={t('common.areYouSure')}
           desc={t('settings.softResetModal.desc')}
         />
+
+        <ResetFallbackModal isOpened={fallbackOpened} onClose={this.closeFallback} />
       </Fragment>
     )
   }
diff --git a/src/components/SettingsPage/ResetButton.js b/src/components/SettingsPage/ResetButton.js
index b86ad556..ba6745b5 100644
--- a/src/components/SettingsPage/ResetButton.js
+++ b/src/components/SettingsPage/ResetButton.js
@@ -4,12 +4,14 @@ import React, { Fragment, PureComponent } from 'react'
 import styled from 'styled-components'
 import { remote } from 'electron'
 import { translate } from 'react-i18next'
+import logger from 'logger'
 import type { T } from 'types/common'
 import { hardReset } from 'helpers/reset'
 import Box from 'components/base/Box'
 import Button from 'components/base/Button'
 import { ConfirmModal } from 'components/base/Modal'
 import IconTriangleWarning from 'icons/TriangleWarning'
+import ResetFallbackModal from './ResetFallbackModal'
 
 type Props = {
   t: T,
@@ -18,16 +20,19 @@ type Props = {
 type State = {
   opened: boolean,
   pending: boolean,
+  fallbackOpened: boolean,
 }
 
 class ResetButton extends PureComponent<Props, State> {
   state = {
     opened: false,
     pending: false,
+    fallbackOpened: false,
   }
 
   open = () => this.setState({ opened: true })
   close = () => this.setState({ opened: false })
+  closeFallback = () => this.setState({ fallbackOpened: false })
 
   action = async () => {
     this.setState({ pending: true })
@@ -35,13 +40,15 @@ class ResetButton extends PureComponent<Props, State> {
       await hardReset()
       remote.getCurrentWindow().webContents.reloadIgnoringCache()
     } catch (err) {
-      this.setState({ pending: false })
+      logger.error(err)
+      this.setState({ pending: false, fallbackOpened: true })
     }
   }
 
   render() {
     const { t } = this.props
-    const { opened, pending } = this.state
+    const { opened, pending, fallbackOpened } = this.state
+
     return (
       <Fragment>
         <Button small danger onClick={this.open} event="HardResetIntent">
@@ -66,6 +73,8 @@ class ResetButton extends PureComponent<Props, State> {
             </IconWrapperCircle>
           )}
         />
+
+        <ResetFallbackModal isOpened={fallbackOpened} onClose={this.closeFallback} />
       </Fragment>
     )
   }
diff --git a/src/components/SettingsPage/ResetFallbackModal.js b/src/components/SettingsPage/ResetFallbackModal.js
new file mode 100644
index 00000000..fece2e66
--- /dev/null
+++ b/src/components/SettingsPage/ResetFallbackModal.js
@@ -0,0 +1,43 @@
+// @flow
+
+import React, { PureComponent } from 'react'
+import { translate } from 'react-i18next'
+
+import { ConfirmModal } from 'components/base/Modal'
+import { openUserDataFolderAndQuit } from 'helpers/reset'
+
+type Props = {
+  t: *,
+  isOpened: boolean,
+  onClose: () => *,
+}
+
+class ResetFallbackModal extends PureComponent<Props> {
+  render() {
+    const { t, isOpened, onClose } = this.props
+    return (
+      <ConfirmModal
+        centered
+        isOpened={isOpened}
+        onConfirm={openUserDataFolderAndQuit}
+        onClose={onClose}
+        onReject={onClose}
+        confirmText={'Open folder'}
+        title={t('settings.resetFallbackModal.title')}
+        desc={
+          <div>
+            <p>{t('settings.resetFallbackModal.part1')}</p>
+            <p style={{ fontWeight: 'bold' }}>
+              {t('settings.resetFallbackModal.part2')}
+              {t('settings.resetFallbackModal.part3')}
+              {t('settings.resetFallbackModal.part4')}
+            </p>
+            <p style={{ marginTop: 20 }}>{t('settings.resetFallbackModal.part5')}</p>
+          </div>
+        }
+      />
+    )
+  }
+}
+
+export default translate()(ResetFallbackModal)
diff --git a/src/config/errors.js b/src/config/errors.js
index c5dc2f31..c9ea06a3 100644
--- a/src/config/errors.js
+++ b/src/config/errors.js
@@ -50,3 +50,4 @@ export const FeeNotLoaded = createCustomErrorClass('FeeNotLoaded')
 // db stuff, no need to translate
 export const NoDBPathGiven = createCustomErrorClass('NoDBPathGiven')
 export const DBWrongPassword = createCustomErrorClass('DBWrongPassword')
+export const DBNotReset = createCustomErrorClass('DBNotReset')
diff --git a/src/helpers/reset.js b/src/helpers/reset.js
index 051d4240..cc1b7eec 100644
--- a/src/helpers/reset.js
+++ b/src/helpers/reset.js
@@ -1,5 +1,7 @@
 // @flow
 
+import fs from 'fs'
+import { shell, remote } from 'electron'
 import path from 'path'
 import rimraf from 'rimraf'
 import resolveUserDataDirectory from 'helpers/resolveUserDataDirectory'
@@ -7,11 +9,15 @@ import { disable as disableDBMiddleware } from 'middlewares/db'
 import db from 'helpers/db'
 import { delay } from 'helpers/promise'
 import killInternalProcess from 'commands/killInternalProcess'
+import { DBNotReset } from 'config/errors'
 
 async function resetLibcoreDatabase() {
   await killInternalProcess.send().toPromise()
   const dbpath = path.resolve(resolveUserDataDirectory(), 'sqlite/')
   rimraf.sync(dbpath, { glob: false })
+  if (fs.existsSync(dbpath)) {
+    throw new DBNotReset()
+  }
 }
 
 function reload() {
@@ -24,7 +30,7 @@ export async function hardReset() {
   disableDBMiddleware()
   db.resetAll()
   await delay(500)
-  resetLibcoreDatabase()
+  await resetLibcoreDatabase()
   reload()
 }
 
@@ -32,6 +38,11 @@ export async function softReset({ cleanAccountsCache }: *) {
   cleanAccountsCache()
   await delay(500)
   await db.cleanCache()
-  resetLibcoreDatabase()
+  await resetLibcoreDatabase()
   reload()
 }
+
+export async function openUserDataFolderAndQuit() {
+  shell.openItem(resolveUserDataDirectory())
+  remote.app.quit()
+}
diff --git a/static/i18n/en/app.json b/static/i18n/en/app.json
index 32ae7e4d..61691b0c 100644
--- a/static/i18n/en/app.json
+++ b/static/i18n/en/app.json
@@ -406,6 +406,14 @@
       "title": "Clear cache",
       "desc": "Clearing the Ledger Live cache forces network resynchronization. Your settings and accounts are not affected. The private keys to access your crypto assets in the blockchain remain secure on your Ledger device and on your Recovery sheet."
     },
+    "resetFallbackModal": {
+      "title": "User action required",
+      "part1": "Could not delete cache folder. Please delete the folder manually:",
+      "part2": "Click the Open folder button, the ",
+      "part3": "app will close",
+      "part4": ", and manually delete the \"sqlite\" folder.",
+      "part5": "Then you can restart the app normally."
+    },
     "removeAccountModal": {
       "title": "Remove account",
       "desc": "The account will no longer be included in your portfolio. This operation does not affect your assets. Accounts can always be re-added."