Update CONTRIBUTING.md

CONTRIBUTING.md

@@ -1,12 +1,13 @@
-# Contribute to EasyEngine (ee)
+# Community Guidelines
 
-This guide details how to use issues and pull requests to improve EasyEngine (ee).
+This guide details how to get involve in EasyEngine commmunity. Please read this carefully.
 
-## How to report issue:
 
-Github issue-tracker is used **only** for report bugs and feature request.
 
-Please attach the output of following command when open a new issue/bug
+## How to get help?
+
+Please attach the output of following command when open a new support request.
+
 ```bash
 lsb_release -a
 ee -v
@@ -14,13 +15,22 @@ ee info
 wp --allow-root --info
 ```
 
-### EasyEngine chat:
-Developer & contributor discussion: https://gitter.im/rtCamp/easyengine
+### Where to create issue?
+
+For free support, please use - http://community.rtcamp.com/c/easyengine
+
+For premium support, please check - https://rtcamp.com/products/easyengine-premium-support/
 
+Please do NOT clutter github issue tracker here with support requests. It hampers development speed of this project.
 
-### EasyEngine support request:
-For support-request please use - http://community.rtcamp.com/c/easyengine
 
+### Pull Requests
 
-### Pull Requests:
 When submitting your code please follow this coding standerds - http://docs.rtcamp.com/easyengine/dev/python/
+
+
+### EasyEngine Chat
+
+Developer & contributor discussion: https://gitter.im/rtCamp/easyengine
+
+Please do NOT use chat for technical support. Chat is limited to developer & contributor disucssion related to EasyEngine future.